Please let us know if you refuse delivery. You can also refuse delivery and we will get the package back and send you a new one. Please take pictures of damaged packaging, items, and email within 48 hours of receiving your package. We pack our products to the best standards. It depends on the item, warehouse, and shipping location. **Note - your order may be shipped UPS, FedEx, USPS. The customer must be present for all freight deliveries. We cannot accept any returns or make a claim without a note on the Bill of Lading. Please mark all damage immediately or any suspected damage on the Bill of Lading. The freight carriers will not bring your package to the front door like traditional UPS or FedEx delivery. Customers will be required to unload their package or request a lift gate for $99. Freight shipments are curbside- this is a standard freight practice with all carriers. Customer is required to be present for unloading delivery and is responsible for noting any damage on bill of lading. For these shipments a phone number is required so the carrier can arrange appointment with the customer. *Note - Some products require freight shipping. Orders $130.00 and over – Free Shipping!**
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